The Cosmopolitan - Crowsnest Pass

Do not stay here. When we tried to check in a bar patron tried to fight us and followed us up to our room. Didn't feel safe all night. Plus the bar downstairs plays loud music till 2am. There are a couple other legit hotels in the town. You'd regret it if you don't stay in one of those. Service: 1

Absolutely the grossest most disgusting hotel I have ever been in. Huge buildup of flies and grime on the radiator, fridge full of grime and bits of old moldy food, bath does not look like it has ever been cleans. Bed sheets stained, as well bed cover and pillows stained. Walls dirty, drunk people wandering the halls. Do not stay here. Service: 1

HOTEL HAS MICE BAD MANAGEMENT We had the worst experience at this hotel. We booked a family room (202 for the weekend for our friends wedding. When we got there it wasn't bad! It smelled fresh and the presentation was decent for an old hotel (I love historic places . We were impressed. However, arriving to the room, IT WAS NOT AS ADVERTISED. Regardless, we decided to stay and make it work. We're hanging out in our room and all of a sudden we here a big thump come from the ceiling of the bathroom (there are ceiling tiles . My husband listened and could hear mice. We heard them more then once. We decided to go down to the front desk to ask to have this taken care of. We were told they would send someone up to look. We had a dinner to attend to at 6 so we left hoping it would get fixed while away, as promised. When we got back at 830, we learned that it wasn't even looked at. They had NOTHING and NOBODY to fix this issue. We asked to switch rooms but they were fully booked. So again, we decided to stay. We weren't upset or anything! Completely understood stuff happens and again were willing to make it work. However, my kids wouldn't use the washroom so we had no choice but to switch hotels entirely that same night. We didn't spend one single night at this hotel. It was a HUGE inconvenience for us to switch. It was more money forked out. It was stressful for our kids and it was late. To top this all off, the owner won't give me back the other half of my money even though he told his front desk clerk 3 TIMES that he would refund me. I wouldn't leave or book the other hotel until I knew what was happening. He completely lied to us. This whole situation is completely unacceptable. The way this hotel is operating is horrible. One of the employees even quit after all of this as this isn't the first shady thing they've done. I DO NOT RECOMMEND THIS PLACE if you want an enjoyable trip and don't want your money stolen. EDIT: Someone did NOT look at the room. I called AHS to inspect this hotel for mice as nobody else did anything. It was probably all cleaned up because they knew they were in the wrong. It has been two weeks so that was plenty of time. This isn't the first complaint about this hotel just in the past MONTH alone! They've also been reported to the BBB which is why he's FINALLY responding to me. This manager lives in BC. He has no respect for his staff, guests or the hotel in general. He doesn't even have maintenance on site! I will leave a negative review everywhere I can because people need to be warned about hotels/people like this. Oh and I very much do respect hospitality staff which is why i was nice every single time I've spoken to someone from there. Yet not receiving one single phone call back about my complaint. Maybe you should take the same advice : Maybe a management course so you can understand how to run a hotel and treat people properly. I hope this review helps people choose the right hotel in Blairmore. THE KANATA INNS was SO LOVELY!!! HIGHLY recommend! Noteworthy details: There are MICE in this hotel and BAD management.

Booked a room online and requested to pay at the hotel. Was charged prior to even checking in. Once I got there to check in, they had rented my room out and had to wait an hour for them to clean a new room. The room was far from clean with food on the headboard, stains on the pillows and dirt on the floor. I checked out the following day and have requested a refund twice. Which has not been given yet as of October 23rd. I checked out on September 7th. It's completely unacceptable.

Nice and clean in the pub. Nice, freindly, pretty ladies served me cold beer. It was a good afternoon . What more can a man ask for? Service: 4 Location: 4 Hotel highlights: Quiet