Kfc - Crawley

We have not eaten here for a while, and I can honestly say, this was a totally different experience from our last visit, the food was all freshly cooked and the biggest difference was the chips, cooked very nicely and lovely flavour.

I called in to this place in early October. I placed an order at the terminal but it told me there was a payment problem, go to counter. Impossible to catch the eye of staff who were either busy with take away orders or chatting amongst themselves. I left. Next day I saw that my credit card had been charged for the food I never received. I contacted the customer squad by email to explain what had happened to me. How many others have been robbed in this way? No apology just a few vacuous words and a promise to refund the money. Hey, no surprise, no payment received after 2 months. I don 't go by Crawley so cannot go into the branch and take my own action. All I can do is write reviews and warn people off. These people are cheats and thieves. You been warned. If the squad read this........ go find other jobs, you are hopeless at what you do.

I went to KFC on Tuesday, March 22, 2022 and ordered a Fillet meal and a Mighty meal for one. Both meals were very oily and cold. They were nothing like the original KFC. I will not be returning. You can decide for yourself.

This restaurant is a complete disappointment. This is the second time we have had an issue with this establishment. We were given the wrong food - yes, we received extra chicken, but it was not what we ordered, and someone else ended up with our order that had insufficient chicken. When we went back in to address the mistake, we were told that nothing could be done since we had left the premises. The restaurant was overcrowded with people waiting for delivery and pick-up orders, which led to a lack of organization and poor customer service. As a very frustrated customer, we will not be returning to this restaurant.

I like KFC, and I eat out quite a lot. I go in about once a fortnight. It offers the full menu. There is plenty of seating, I have never been unable to eat there due to overcrowding. Toilets leave a lot to be desired, so avoid if you can.