American Townhouse - Cozumel

DO NOT GO HERE FOR FOOD! There is something very, very wrong in the kitchen. The only saving grace was the bartender, who the incompetent kitchen staff had to call for help with customer service because they can’t be bothered. Took 45 minutes to get our food, and that was after 3 reminders. The place was not busy. When we finally got our food, it was cold. The kitchen staff are very, very bad. Whoever is in charge of the kitchen needs to fix this.

Ratify place. Great service at the bar. The food leaves a lot to be desired. The person checking you out speaks unintelligibly if he speaks to you. My order was brought out completely opposite of the way I asked as well as only half of what I ordered. My companion’s food was brought at first without any napkins or utensils. My fear is that this beautiful place will end up closing because of the food. Department. I pray otherwise.

Don’t forget your food order, because they will.Bartender 10 stars!Ambience 10 stars!Kitchen staff……. Hard pass! Next level incompetence leaving several orders undelivered over the space of an hour. I went to the counter to ask about the remaining food and it was blank stares across the bored. I asked to get the remaining dish to go… I had to ask three times. It came, I regret asking, I should no better than to ask kitchen staff to fix things, gross!!! 5 orders $121.00 with a nice 25% tip at the beginning, because you got to pay before you get your order. Lesson learned, this Austin boy and his group learned his lesson and never going back!Update, three sick and advised to contact your local parish health unit sanitarian, done.

Great service, drinks super reasonable, martini happy hour on Fridays from 5-7pm. Lane was super friendly without being all up in the sauce.Bar itself is absolutely beautiful. Didn’t eat, but saw some food that looked amazing. I’m local and will def be back.

It was actually a little shocking how poorly we were treated at the bar. After ordering one round we sat at the bar and tried asking the bar tender for recommendations for things to do as tourists in town. We were told “I’m honestly not going to talk to you guys if you didn’t tip.” Mind you we originally planned on drinking more and tipping cash at the end (per usual). A much better experience at GrandPre’s right down the road.(To the fellow working 3/13/24 at 3:30 pm with a poor bleach job: please be kind despite however painful your existence must be).