Marsek's Coffee House - Cowes

Nice, cozy café. Vegan food, drinks and ice cream available. 5 star service.

I stopped by for a quick baguette to-go. The menu listed options for meat and cheese, but when I asked for more details, the staff seemed unsure and offered limited choices. It would be helpful for them to be more specific on the menu to avoid confusion. The older red-haired woman (possibly the manager) was quite rude to a young staff member who appeared to be new. On the other hand, a kind blonde woman was assisting her in a friendly manner. It was unprofessional and off-putting to witness the lack of respect shown towards staff. I specifically asked about certain ingredients and was told they were not included, only to find out they were. This experience would have been more enjoyable if not for the red-haired woman.

I ordered a panini that contained dairy butter, despite informing the staff three times that I am vegan. They claimed they did not hear me specify that I wanted vegan butter. They did remake the panini for me, but I would not recommend this restaurant to those with allergies or intolerances. The food was good overall, but I did feel unwell after accidentally consuming dairy butter.

Beautiful, cozy caffe. vegan food, drinks and ice cream available. 5 star service.

I ordered a panini that contained milk butter, even though I had informed them three times that I am vegan. Despite my repeated requests for vegan butter, they did not accommodate my dietary restrictions. I would not recommend this restaurant to those with allergies or intolerances. The overall dining experience was good, but I felt sick after consuming the milk butter. Updated review as of July 17, 2021.