Popeyes Louisiana Kitchen - Covington

Excellent customer service and a spotless establishment. The managers are highly professional. My food is always served promptly and fresh. The staff treats guests with a lot of respect, creating a welcoming atmosphere.

Popeyes chicken is consistently served fresh. The chicken is never more than two hours old, and often it's been fried within the last 15 minutes, which is why it always tastes so delicious. They also replace the frying oil more frequently than many other restaurants, ensuring that there’s no bitter taste in the food. Most of the side dishes are fresh and flavorful as well. The sandwiches are exceptional. Additionally, the service is friendly and attentive.

The staff was incredibly friendly and accommodating. The cashier even gave us three regular-sized containers since they were out of large ones, which ended up giving us a bit more food! The dishes were fresh, hot, and delicious, as I'm sure the photos show. Additionally, the location is very convenient, right by the Cellular Phone Store, making it an even better option for us now!

I've been really disappointed with this place. They never have fresh chicken or other food items, and the cleanliness is always an issue. As much as I love Popeyes, this location just doesn't live up to the standard. Here's how I would rate it: Food: 2, Service: 5, Atmosphere: 3.

Trying to keep an open mind, I decided to give it another chance. From the very beginning, it was chaotic. When I went through the drive-thru, I was told they would assist me shortly. However, it took 12 minutes for them to get back to me. When I ordered the meal special, the employee seemed unsure of what it was and asked me to hold on again, which took about two more minutes before they finally took my order. The chicken I received was old and uneatable, although everything else was acceptable. Looking at the picture, would you be tempted to eat that? It certainly isn't what I'm used to. That was my last visit.