Clay Oven - Coventry

We placed our order at 6:28 pm and were told it would take about an hour for delivery. After waiting for 75 minutes, we contacted the restaurant and were informed that the food would be another 10 to 15 minutes. After an additional 30 minutes, I was about to call ChefOnline to complain when the order finally arrived. The delivery person did not wear a mask, abruptly handed me the food at the door, and left without offering any apology or explanation. When I questioned him about this, he replied rudely, saying that I was on the phone. I explained that I was on the phone to complain, and he became verbally aggressive. The food was average, but not very warm.

The food at this restaurant was excellent, however, I had a problem with the delivery driver. Instead of bringing my food inside the building, he left it outside on the pavement. I had an asthma attack shortly after placing my order and asked the driver, over the intercom, to bring the food inside as I needed a few minutes to get downstairs. When I called the restaurant to complain about the driver, I was accused of lying and the person on the phone was very rude. The delivery driver claimed he had called me, but he had not. I was extremely disappointed by the way I was treated and will not be ordering from this restaurant again due to the poor customer service. It's a shame because I really enjoyed the food.

Great food and not had a problem with service. I would say this is my second favourite indian in coventry!

My only go to Indian take away in Coventry. The duck korma is fantastic and service is always fast and efficient.

Do not touch this place . Waited for nearly two hours for my delivery. Shocking customer service lied to on phone after receiving a text to say my order on way and 34 minute still not arrived. The food eventually arrived cold and nothing better than a cheap supermarket value ready meal. Save your money folks and stay away from this abysmal restaurant