Starbucks - County Durham

Ordered caramel waffle latte and a Chelsea bun for myself, my friend ordered a vegan coffee and cake, by the time we’d picked up our cakes my friends’ vegan coffee was ready and a queue of people had formed so we took a seat and waited, and waited and waited. So having seen so many customers come in and get their drinks instantly I went back to ask for my caramel waffle latte, first of all I was told it had already gone out and the assistant was kind of trying to ignore me as she just continued with more orders, then she snapped ok I’ll make another but she continued with other orders and as the next person she called returned to the counter with a coffee she’d had some time and been drinking, the Starbucks assistant took her cup and tried to pass it to me saying it must be mine! I was horrified and said I don’t want someone else’s coffee, it’s already been partially consumed and handled by another customer so not hygienic but also we’re in the middle of a pandemic. She made me wait a while then passed a cup, looking nothing like the caramel waffle latte on the posters and not knowing if she’d topped up the other cup I retired to the table where my friend had finished her coffee cake alone, so I ate my then sad dry bun and as I was leaving spoke to a supervisor about the lack of customer service, care and food hygiene safety. I asked for the branch number snd name as I wanted to put in an official complaint but was told the web address would find them, the assistant would be spoken to about making me wait and given a card for a free drink. I’ve mailed the complaints department but 10 days later not heard a thing we won’t be visiting starbucks anytime soon, I don’t think it’s safe!!!

The drinks were as you would expect from a Starbucks. Nice but overpriced, however that is assumed beforehand and is no surprise. The reason I rated it lower than I would usually is because the wait to be served was ridiculous! There were about 2-3 customers in front of us and we waited an extremely long time to be served!

Chain cafes are what they are and Starbucks are consistently good. What makes this one special is the incredibly helpful, friendly and professional staff.

Staff are always friendly and welcoming. Spotlessly clean. Eggnog latte and Christmas tree brownie are to die for. Only disappointment is that we can't sit in at the moment. So pleased they remain open during lockdown.

Just wondering why on my last four visits for the exact same order I have been charged four different prices from the lowest of £4.55 £5.39 £5.14 £5.24 for a mocca frap and a choc chip cookie. when you pay be contactless you dont check the price and just going through my bank stat now and noticed it. What is the correct price?