Arby's - Cottage Grove

POOR MANAGEMENT. BAD ATTITUDE. HORRIBLE CUSTOMER SERVICE. Purchased two meals with upgrades, total of $23. One was the Diablo Meal, upgraded with Diablo fries. My daughter, who is an adult, only ate a few bites of the fries before the sauce literallyburned her so badly that she had a swollen sore at the end of her tongue. We had not left the parking lot yet so we pulledthrough and asked if they would exchange the sandwich for a classic roast beef. We did not ask for a refund or an exchange onthe fries. We just wanted to exchange the sandwich. The crew said they would be fired if they gave us another sandwich and thatI would need to talk to the manager who would be in the next morning. Ok ... so we go somewhere else and pay for more foodfor my daughter and, as a matter of principal, I return the next day to speak to the manager but when I got there she was onbreak. I told the crew I would wait. I could see, Bobby, the Manager, sitting in her car smoking a cigarette... 20 minutespass... she's leaning against her car talking to someone in the car next to her... another 10 minutes pass. So I call and letthe crew know I am still outside waiting in my car. The guy who answers tells me he will run out and grab her. I see the wholeinteraction between them, from my car, and she scolds him for going out to get her. She was on break for no less than 30minutes but longer actually because she was already on break when I arrived. Finally, she gets on the phone and tells me thatshe would have fired the crew if they had given me a new sandwich the night before. Really, Bobby? She says, the sandwich wasmade correctly so she won't refund it but she's willing to give me a new sandwich now... well, now, that's not enough when itcould have been replaced when we were actually eating our food. Now, that I had to buy more food for my daughter, return thenext day, wait 30 minutes to talk to a Manager, and then be talked to condescendingly because apparently it's my faul

A little customer service and kindness goes a long way and this Arby?s definitely had it! Not mention to mention, a delicious roast beef sandwich and mozzarella sticks!

Nice, clean restaurant offering the traditional Arby's foods. Staff are always welcoming and friendly. Recommend the French Dip sandwich with double meat... that being said, this location is great during the daytime hours and things seem to go downhillwith the night time crew. A visit at about 7pm for a French Dip resulted in getting a lesser roast beef sandwich as they had runout of au jus and simply didn't want to make more; (by their own admission). Sucks to drive somewhere only to find out theyaren't offering all of the listed menu items!

Went to arby's for dinner no one in the drive-through pulling me apart and No one inside Ordered our food got up to the window it was ready fresh hot made the way we Ordered it food was great Definitely worthy of a return visit next time we're in town

Everything was hot and fresh as it should be the staff was friendly