Waterstones - Cotswold

Waterstones in Cirencester is a joy. Staff are exceptional and I can’t praise Olivia enough. Her knowledge and enthusiasm was infectious and the energy she brought to locating the right book was gratefully received. Bought several books on sound advice from her. Also a huge selection of Paperblanks which have been difficult to get elsewhere (Guildford).

Olivia provided outstanding customer service. She showed a deep passion for literature and reading. When I asked for recommendations, she was extremely helpful and enthusiastic. Olivia went out of her way to take me around the shop and find books that I would love.

Cafe is fine for a cake and coffee whilst dipping into books that you'll look at before ordering off Amazon later. Tends to get busy and the staff can get flustered but it's OK. It is what it is

We still call in regularly, the cafe is very welcoming and the staff are, in the main, lovely. Coffee is good and a decent choice of cakes (although sad to see that Lavender Bakehouse is no longer the supplier) but what we do find quite off putting is that 90% of the cakes are not covered up as well as keeping the cakes and pastries fresher, it would surely be more hygienic to have some form of clear covering, especially as the cake trays are right next to where customers are standing in the queue. It isn't self service, so there doesn't seem to be any reason for the lack of covering.

The café is fantastic, with new staff now in charge. The shop is very orderly. However, it seems that they neglect to clean the bathroom.