Taco Bell - Cortez

Staff was nice, their manager was okay. Waited 40 minutes (should’ve just left I guess) for a 10 dollar order. Appreciated the extra stuff and how fresh the food was, but it was ridiculous. Cashier was obviously new and trying his best, but needed more help. Manager was in the back smoking and on their phone with a line of vehicles waiting. Stop being a big back and help your staff out.

There was the cutest new person working. Super sweet and the fact he was so nervous made him even cuter. He had SUCH a positive attitude even through the horrible attitude and tones coming from the general manager “Camelia” I believe. She was treating her staff extremely poorly, being rude to the customers and on her phone religiously. Overall great staff. The MANAGER made it a bad experience. Not one smile either.

This place is by far the worst Taco Bell I’ve ever been too. Even though they’re “open” until 11pm, don’t plan on getting any type of service or food past 9:30pm. The sign lights and menu board are on but the employees ignore the drive thru until you finally get frustrated and leave. I waited 15 minutes asking if they were open, no answer. I finally pulled thru the drive thru to exit and saw all the employees inside just looking at me through the window. The register female had her head set on. No exaggeration, this has occurred 8 different times to us within the last two years. Save yourself the trouble and avoid this awful location.

Really bad. Brought the food home and found lettuce instead of rice. Total amount of chicken beans and guacamole was less than half of the amount that should have been there. Just terrible. Total rip off. This store and food service has gone down hill, it must be under new management.

Found a big black hair in our nachos couldn't eat anymore after that really sad