Waba Grill - Corona

The service here has become terrible in the last six months. The woman who leads the register and answers the phone is completely rude. The last 6 times we ordered online by phone and personally it was the same. And our orders were wrong every six times. We really enjoy this restaurant, it is one of the few places where my family can agree, but I am really about the rude behavior.

I wish I could give them zero stars. I ordered food the driver supposedly waited in his car for an hour never came to the door. Then they try to make me pay for another meal because the driver did his due diligence, the worst customer service ever! If that 's how the world actually worked nothing would get done... get educated!

Let me start by saying I love Waba the staff can be a bit more friendly and smile more. I understand everyone is frustrated and have alot going on but a smile goes a long way. I also got my order wrong and I just called to let them know, the assistant manager right away assumed I wanted a full refund. I said no I dont expect a full refund I just want you to train the new guy a little bit better. The manager was supposed to contact me but never did.

Less than impressive customer service. I ordered one large drink and 3 rice bowls, one chicken, one sweet and sour and one steak. Cynthia the cashier rang me up and then another employee gave me my order when it was complete. I received 2 chicken bowls and one sweet and sour, no beef bowl. When I brought this to her attention, she was irritated and told me there was an extra charge for steak (which is fine), an extra $1.08 I waited then for the correct bowl. When given, she reached back into my bag (after not washing her hands and handling other peoples money), which I also already touched inside, took out one of the bowls and threw it in the garbage can. I told her, hey, If I knew you were just going to trash that perfectly good bowl in the garbage I would have totally just bought it, that's such a waste. Cynthia said it was their policy to throw out them out. Okeedokee then... ?

I've visited this restaurant several times a week for a few years, and I can honestly say the food has always been quite good. However, in recent months, I've noticed they have greatly reduced the portions of meat and rice in their dishes, which is really disappointing. They've also eliminated the $12 combo deal they used to offer. I'm now paying more for much less food. I think I will be looking for another place to eat from now on.