The Green Room

Really dissapointing first visit to the restaurant. Sent one meal back as reheated and inedible. Duty Manager indifferent!

Absolutely awful experience. Visited family staying on site to join them for a meal party of 12. All food was pre ordered as requested by the venue. Despite that, an hour after our booking time and arrival, we had to ask what was happening. The already disgruntled front of house chap explained there was only one trained chef on but he'd go and check. About 10 minutes later, our food started to arrive. As my daughter's food came out, she immediately found a long hair embedded in her pasta. We told the chap and he apologised and took it back to the kitchen. Shortly after, he came out and explained that no one in the kitchen had long hair and proceeded to have a long and protracted argument with me that the hair belonged to my daughter. It was a light coloured hair and my daughter is very dark. We were not unpleasant about it and were very displeased with the loud and unnecessary accusation and ensuing argument from the waiter barman. As we waited for her meal to be re done, every member of waiting staff that came out of the kitchen had long hair!! My daughters pasta was replaced 25 minutes later after the rest of us had finished. No offer to discount the bill because of the long wait, poor service, argumentative staff or the general mediocrity of the food. Overall, very disappointing and, suffice to say, will not be going back again.

Recently stayed at the resort this restaurant is on. Service was fantastic and food was great however the only thing that let this place down was the menu. The pictures advertised are very misleading, the menu itself is minimal for such a large resort this was odd, but the food we did try was lovely. add a few more dishes and this place would be fantastic all round.

We visited in July 2023 for a bite of lunch. We weren’t welcomed to a table and first impressions were that they weren’t too busy probably about 20 people in the whole restaurant? We ordered via the online QR code and waited around 15 minutes for a drink. My parents went up to the bar to order to be told they had tan out of the scotch egg and pasty so decided to just order a portion of chips each which were £4.25 for the tiniest portion. We had already ordered a scotch egg and they didn’t say it was unavailable to us so we assumed we had got the last one as we ordered before my parents went to the bar. 40 minutes later a waiter comes and tell us it was unavailable and the ‘ticket machine had broke’ despite getting our drinks??? We cancelled the entire order and got a refund as we were so disappointed with the service we received. If it was busy we would’ve been understanding and they should’ve come round and asked if we had ordered online if the machine had broken and not left it 40 minutes to wait for it to come through. Overall it was poor and massively overpriced.

Good food, with reasonable selections. Great views of the Flowrider. Staff very friendly and helpful.