Great Cornish Food Store

Here is the feedback I have sent to the Cornish Food Hall (Waitrose, Truro) regarding my experience today: I popped into the Cornish Food Hall in Waitrose today as I was passing through Truro to pick up some lunch. I had a slice of frittata with a large portion of the 3 salads. What a disappointment! Never again! The frittata was tasteless needed seasoning and possibly some herbs. The potato salad was OK not great. The coleslaw was absolutely swimming in oil which, when decanted onto a plate covered the other salads. The lentil and olive and chilli salad did not work raw kale is far too tough to be put in a salad, there was no hint of chilli and there were no olives. I suggest a change of chef and also that someone tastes the food before it is put on sale. Yours, disappointed.

1 star for several reasons. Firstly hygiene. The person who served me moved from cleaning work surfaces with a dirty cloth and spray cleaner, straight to making my coffee and putting his dirty fingers inside the cups. Clearly instructed to wear gloves all the staff seem not to know that it is to protect the customers- not them. Secondly attitude. The coffee was served to our table but without sugar. When I asked for sugar I was told, “It’s up on the counter with the napkins’. All said with, ‘attitude’. If you don’t like the job try street cleaning, you may find it more rewarding. Thirdly. When I complained the apparent manager just demonstrated couldn’t care less skills. Lastly. The coffee was almost undrinkable. This cafe is adjoining Waitrose but separate. It serves some lovely food but because of the lack of hygiene, uneducated staff, and truck coffee, I will go elsewhere. Avoid it.

Reasonable selection of fresh Cornish food at reasonable prices. Crab sandwich on ciabatta was excellent and portion was generous.

The customer service was quick and polite. The breakfast bap in Truro was fantastic, with fresh ciabatta bread and delicious coffee. The ambiance was nice and the prices were reasonable. I would definitely eat here again. 10/10.

I visited this cafe for the first time and was highly impressed. I ordered the full Monty breakfast while my wife opted for a vegetarian sandwich. The coffee was delicious and the cakes were excellent. Overall, it was great value for money and we will definitely be returning.