Tim Hortons - Coquitlam

I can see improvement in customer service recently. Food: 4 Service: 4 Atmosphere: 4

I was purchasing half dozen doughnuts using coins with my 4 year old kid. After the casher received the coins, she handed in a paper box for doughnuts to the other staff and threw all the coins in the paper box. It was disgusting and let me realize how they treat their products behind the counter. Service: Take out Meal type: Other Service: 1

Today 2.00Am I face Rude behaviour of enployeee. She hive me cold steep tea and I wait there 10 minutes to change it but she ignore me. Various time i noiced this from this time hortons. Service: Take out Meal type: Other Price per person: CA$10–20 Food: 1 Service: 1 Atmosphere: 1

Didn’t have half the things I paid for at the self service kiosk which was 2 types of savoury pinwheels. What was upsetting is that the staff did not inform me about this. They just gave me my coffees and continued serving other customers. I was wondering what happened so was just waiting at the pickup counter. Then finally when I asked they said it’s not available and then ignored me again, provided no options and continued to serve other customers. I had to butt in and ask for a refund. Could not refund the money as my card declined it. Then continued to ignore me and did their work. All this time my coffee was getting cold . Finally I butted in again and asked for a replacement meal. Why staff was so rude? Food had sand. Don’t eat here. Had no manager on duty. Had only smoked chicken. Worst experience in a Tim hortons

I went back into the store for a second order after I put my first order in the car because I forgot an item I wanted. As soon as I walked into the store, an older darker skinned lady yelled at me and said I took the wrong order. I was confused as i was given my coffee from the first order and didn’t know it was wrong. They made me go retrieve my coffee from the car so they would give me what I actually ordered. No apology at all. You would think at this point they could’ve offered for me to keep the first one. The attitude was rude and tone accusational. If you’re going to waste a cup of coffee for your mistake and not apologize at all, you’ve also lost me as a customer.