Starbucks - Coquitlam

Came here for the first time in between business meetings and I walk in to a very clean cafe. Staff were super friendly. They hired on a staff member who has a disability which is incredible. I will come back here again just for the staff and the fact they support people who have disabilities.

One is greeted with a big hello upon entering. Service is always pleasant fast.

I had ordered a Venti Iced Oat Shaken Espresso at a different Starbucks location and did not immediately realize that they had mistakingly used dairy milk. As a lactose intolerant, I was unable to consume the drink. I came into this location as it was near my driving route to see if the staff would be able to make me a new drink despite not being the original store I purchased from. Kennedy was extremely considerate by listening to my situation, expressing her understanding, and happily offering to make me the proper drink as a replacement at no charge. I was pleasantly surprised at the quality of customer service she provided me. She even went as far as to write a lovely, uplifting note on my cup. Thank you for brightening my day and for providing excellent customer service!

I am a regular at this store drive thru} and yesterday early afternoon had my first bad experience with the drive thru. I drove up and inquired about the no meat sandwich you had and was rudely schooled by your female worker. Telling me. 'excuse me sir by this is Starbucks and we dont call it that ', I said excuse me? 'That was rude '. She replied, 'read the board please to find the item you want '. That was enough rudeness for me. Told her forget it. 'I will go to Tim Hortons '.......That was really not a good experience. Considering Starbucks prides its self on customer service and was always greeted like i was appreciated there.

Music is really loud, had a hard time finding a place to take meetings with the music blasting away. 2/3 of the time staff are rude, dismissive and ignore me, I try to counter with kindness only to have one guy plop my drink down on the counter spilling it everyone and not a single apology from him. The other 1/3 of staff are very nice, provide great service and give demos of some of the coffee and drinks that are offered. Feel free to contact me and I'll get the names of the bad bunch and we can help them to be better employees and provide the exceptional service I've come to expect from Starbucks