Soda Butte Lodge - Cooke City

This hotel was a pretty negative experience throughout. Check in took several minutes several employees looked at me until finally a different one came out of the back to check me in. I had a room on the second floor there is no elevator and the floor is uneven. The condition of the facility reminded me of an unkempt ski lodge. Doors used physical keys so that was another thing to keep track of. Shower was warm but the towels were overdue for reacements they were beginning to fall apart. The sink oddly had water shooting in the wrong direction so I could only have it on half way. As a silver lining, the mini fridge in the room worked. The bed was comfortable enough. Check out in the morning lacked a person and involved dropping the key into a basket anyone could reach into.Overall, with your limited options to the north of Yellowstone, this might be one of your few options but take a serious consideration of your other options.Rooms: The walls were incredibly thin I could hear the excited couple in the next room extremely clearly.Walkability: The restaurant across the street was decent.Noteworthy details: There was no cell reception here and the wifi was only really good enough for email.

HEALTH INSPECTOR PLEASEdisgusting, Carpet is filled with dirt, grit and stains. I found a pubic hairs in my sheets they obviously don’t launder after every persons stay. Furniture had layers of dust as well as all chipped and old, walls had chunks of paint and plaster missing, Our door didn’t meet the frame so you could peep straight into our room. Management had absolutely no idea on customer service, spoke very broken English, maybe Pakistani or Indian.No A/C, no hairdryer, no coffee you can get coffee in reception but once containers are empty they don’t refill and tell you it broken..Don’t do laundry there the room is absolutely filthy and smells. We checked out at 9am, everything was still locked up no reception, no cleaning staff to be seen in the entire hotel. Charge was $190 per night absolute rip off… I would have been better off sleeping on a park bench it would have been cleaner

I'm extremely disappointed! My husband and I have always stopped here over the years and were excited to bring out of state guests we were hosting. To our embarrassment, this once iconic hotel and restaurant has become so disgusting. I first notice the filth walking up the stairs to our rooms. You could see the carpeted stairs, hallways, and rooms that had not been vacuumed in quite some time. A quick look up, and you can see ceiling tiles missing, stained, or barely hanging on. I was able to forgive the 1950's bedspread, but the stained, torn, inside out sheets were just too much. Hairs and some bugs were found in the beds. I asked for clean sheets, and instead of being apologetic, the non English speaking man with his translator just made excuses. The rooms were hot and very little ventilation even with window open fan running all night the rooms were stuffy. Along with not being dusted, this would be a nightmare to someone with allergies. Asked for some water, they said drink from the sink they don't have bottled water even though there are vending machines they are not stocked and not working. I asked where an ice machine was, and they required me to ask for ice at the desk. When you turn on the sink faucet, it slashes all over you as they are not the correct type of faucets for that sink. The tub/shower was not any cleaner. Now this location is one of the few places with a restaurant in this historic little town, and they do not provide any type of breakfast, not even a muffin. When we asked where can we grab a bite before heading back into the park, they said you can get something next door at the gas station... Seriously!? We definitely will not be stopping in Cooke City much in the future. A main location in such a small town having this bad of service really can affect the surrounding businesses. I don't even want to come back anytime soon. I used to look forward to our annual drive once the Beartooth Highway opens and stopping for lunch at Soda Butte, but now that restaurant serves Indian food, no thank you. And if they are keeping the kitchen as dirty as the rest of the hotel...I dont want to even imagine.

Wifi was very hard to get and stay connected to. Rooms were decent size, bathrooms were pretty small. Floors felt dirty on your bare feet. Beds were very uncomfortable, it felt like the middle was sunken in and I felt like I was rolling downhill all night. Very cute general store across the street, and a café as well...good food but pricey, didn't eat at the restaurant in the hotel. You can't help noise neighbors, but I heard the upstairs neighbors all night, stomping around. Older building.

Very Lousy communication and customer experience!!!!!! I booked a room in April 2023. Later my plans changed. At least ten phone calls an six emails later, I was finally able to cancel due to my travel changes. Nobody answers the phone. Website is useless. Very poor customer experience!!