Maenan Abbey - Conwy

The food was superb, the abbey was stunning. The only let down for myself were the toilets . I am a wheelchair user, while I did manage to use the toilet , they really do need a good clean , the toilet I used was dirty inside and out , very off putting , even if they had a disabled toilet outside it would have been easier for me , I couldn’t get to the wash basin to wash my hands , but I always have wet wipes with me. Owner was so lovely and welcoming.

Called before booking to check that they were wheelchair and disabled friendly. It turned out that they were not, the nice chap came out to meet us and wheeled my mum around a side entrance (not a particularly nice way to enter a ramp on the front steps would be better? I enquired where the disbaled toilets were to be told they are the same ones as the ordinary ones I had used earlier. Well the wheelchair did not fit through the tiny door there was no room for a wheelchair in the actual area of the sinks let alone being able to get one into the tiny cubicle. It wa svery embarrassing and stressful experience trying to help my mum out of her chair to get into the bathroom she can barely walk. I hate to think what a disable gentleman would do as there were steps down to the gents! On the way out off mum was taken by the chap around the back entrance pasted piled up sofas and other things only to have to get out of her wheelchair because the door wasn't wide enough. She was shattered very much like the inside of the hotel. The food was nice enough but not fine dining at all. The tables were singing to small cafe outdoor tables and barely wide enough for two plates. No table clothes, tired scratched cutlery, half of it missing, bread roll from a packet resembling a burger bun and lurpak in a plastic box. Fine dining is white table cloths, properly laid silverware and table. The young lad serving had no idea and grunted his way around. After 4 times of asking for another drink we gave up. We had to ask for everything that should come on the atble as standard like water etc. No one came to ask if we needed anything during our meal so consequently we didn't order wine or other drinks. The dining room was very odd, peeling wall paper, hideous ill fitting turquoise chair covers the whole thing completely mismatched cheap furniture. The diners were squashed in one end of the room and half the room set up for breakfast the next day. Although the long table in the entry way looked like it had not been cleaned up from this morning! It looked like someone had borrowed furniture from a chippy, a going out of business bistro and thrown it all together. It looked nothing like the pictures on the website. There was piles of things lying around. It needs work but firstly it needs to decide if its country house traditional or cheap modern chic. The lounge area was comfortable but still the decor was an odd mix. The bar area looked more like it was a storage for a bunch of tacky box chairs and the tables were dirty. The place needs a good clean, tidy up and soemone to choose a design or theme for the place, basic things like putting together 4 of the tiny tables with table clothes and new cutlery. Staff should be given training on how to properly interact with customers pleasantries for waiting on staff is a must grunts are not. Luckily the price of our meal (which was nice but nothing special did reflect the standard. We had booked expecting as advertised fine dining experience. Plus sides the man was nice and pleasant they appeared to be dog friendly with water bowls inside. If you want fine dining chose somewhere else.

A good sea food entre was enjoyable, a fair steak and chips and the sweet was well presented and tasted good. I think it fair to say that under the constraints caused by Covid the hotel was obviously struggling and complaints would be churlish.

We went for a meal, absolutely awful my mum had part of the plastic in her food from the packaging, the waiter was not engaging at all and didn't know the food or menu at all. I have been going to this place for a long time and it's really gone down hill. The hall way is crammed with old carpets. The dining hall is cold. The chef said we couldn't have a refund even having plastic in our meal, this was because it was a ding ding meal. Unbelievable!!! This hotel outside is a magnificent old monastery and the management or person that owns this beautiful building is running it to the ground. Please don't be fooled by the pictures. The smell in the bathrooms is horrendous and the decor leaves something to the imagination. The staff I feel sorry for, this is truly a management problem and the whole thing needs to be re done, re thought and def put out to tender. I will be putting my views to my management team at Google.

We had a takeaway Sunday dinner last week it was lovely great service ready when ordered and plenty to eat