Mcdonald's - Conneaut

I only go once every few weeks for breakfast, every time is a different experience. They make the wrong food, or it's smashed. I like the breakfast when it's done right.

We placed an order for delivery through the McDonalds app. DoorDash handles the delivery. Placed the order at 10:00. 40 minutes later, no food, and DD shows the driver still waiting for the order, so we call inquiring about the order, and why it’s taking so long. First person in the phone is the General Manager, Marie, who proceeds to yell at my daughter that they don’t have any door dash orders. My daughter asked he to look up the McDonalds order number and the GM proceeds to get more frustrated, stating that she can’t see the order numbers, and has no control over delivery orders. My daughter begins asking another question and the GM hangs up mid-sentence. So I drive to the physical location. I tell her who I am and say I’d like a redo on the order. At this point, you would expect that the manager would be willing to do whatever to make the situation right. I was informed upon arrival that there was a DD order, that the guy was walking, not driving, and that we need to call DD. Wait, you gave a guy on foot the delivery to walk a mile when it’s 14 degrees outside. That’s not smart. Again, I asked to get a redo on the order. This is at 10:45. The GM tells me that they can’t do breakfast, it ended 20 minutes ago. Really? You cant pull the frozen food out of the freezer and make the order? You really have no ability to complete the order? This is a failure n many,many levels. First, the GM is incapable of handling a simple situation. Second, she handled the situation in a rude, demeaning manner. Third, McDonald’s is subcontracting for them. They are responsible for the non-delivery. Third, you lied about there not being a DD order. Fourth, you have no ability to rectify the situation? What a trash experience. McDonalds has no sense of professionalism. You are a multi-billion dollar corporation. You have franchisees who pour their hard-earned money and time into a location, then have employees and a corporate structure that places the blame for a problem on the customer. You deserve to fail, and Marie, I hope you get what is coming to you. I would fire you on the spot.

This place is not even worthy of being opened. You cannot even get your food in a timely manner. Much lessy be right. This place should be closed permanently they have drug addicts running the

People ok. Confused a bit because Ohio is apparently following different rules than pa. It was also more expensive than pa.

Worst McDonalds EVER!!!!!!!!! Unfriendly, unable to match food with order, only show up for their shift to see if today is the day they were so exceptional at their job a customer thanked them with a punch in the face! I suggest starving instead of wasting your time money and raising your blood pressure!