Dunkin' Dd - Concord

The new Dunkin' is now open! The store's layout is welcoming and spacious, and they have introduced a new cold brew tap system. The franchise owner is a local and incredibly friendly. The entire staff shares this upbeat and friendly attitude. The drive-thru is conveniently accessible. While you can turn left out of the parking lot, it's usually better to head to the traffic light before going back up Clayton Road, especially during busy times. I will definitely be returning... a lot!

I visited Dunkin' Donuts on Labor Day and was happy to find them open, with plenty of staff present. Since I arrived early, there was hardly any line. They had a wide selection of donuts, although they didn’t have any old-fashioned varieties. I decided to try the French donut, which looked delicious. They also offered breakfast sandwiches, so I opted for the maple bacon sandwich, and it was fantastic. The service was quick and friendly. I ordered a macchiato with caramel, and it was quite good, especially if you prefer sweet coffee. The place was clean, as you’d expect from a new location. The parking was convenient, and while they do have a restroom, I didn’t check it out. Overall, it was a great experience!

In my recent visits, they've made mistakes with my mobile orders. When a donut isn't available, they select one for me without asking, which isn't ideal. The staff seems a bit inexperienced, almost like a group of students. Overall, I would rate the service as 3 out of 5.

I really wish there was another Dunkin' location closer to me, as the staff at this one are consistently rude—even to my 7-year-old granddaughter. We love Dunkin', but we dread going to the Concord, CA location because the staff is always unfriendly. We visit every day before school, but the poor customer service makes it unpleasant. I can't wait for another coffee shop like Dutch Bros to open in this area. I've even tried reaching out to corporate, but the staff remains rude.

The restaurant closes at 7 PM, and we arrived at 6:30. The person taking our order allowed us to start, only to later inform us that the kitchen was already closed for the night! It’s quite ridiculous. This isn't the first time we've experienced them closing early; there have been many occasions when they shut down before their listed hours online.