Montana's BBQ & Bar - Concord

Well considering we went before the rush..service sucked. We arrived at 4:00. when it came to ordering we were refused 2 different dishes because they didn't have anymore food in their kitchen but it was on the menu.Staff was more busy chatting watching the baseball game then to offer us drinks. food was boff. i have had better in montana before. parking was not easy since you are kinda in the mall area. Not easy for someone who doesn't know the area. Very pricy for what it was, was told there were no cakes for my daughter birthday but yet my other daughter was able to buy a piece of cake. i rather pay for the piece then be offered a louzy cookie.will i go to montana again. In ottawa of course, in vaughan. no way

We came to Toronto for a family getaway and we had a gift card so we chose to eat at Montana's. The service was slow, and the food was cold when it got to us. We had to go ask for cutlery. My husband and I both had steaks that were tough and the sides were lacking. The only saving grace was the cornbread and mile high pie.

Server, Victoria was friendly, attentive and all smiles. Kids received food really fast. Fire cracker burger was delicious. Chicken fingers were fine. Adult meals were sirloin steaks (45 mins ?) seemed kitchen lost order. Came out tough Ribs were dry. Double dusted wings were great. Assist Mgr was on top of mistaken orders. Listened and corrected issues. Went the extra efforts to make corrections and follow up too. Thank you.

I was hoping for better and thought how could they mess up a burger so I ordered the chipotle burger with a side Ceasar salad. The burger and bun were cold, the American cheese slice wasn't even melted. The salad had globs of dressing not mixed in. We ordered the cheese nachos for an appetizer. The server recommended we upgrade to include the extra cheese and guacamole which we did. Good thing! I had to ask if the extra cheese was added as it did not seem like extra cheese. The nachos cost $13.99, the extra cheese was $2.99 and the guacamole was $0.99 Not worth it! On the plus side, the server, Matt was very friendly. The restaurant was half full and they told a group of 5 or 6 that it would be a 45 minute wait because the kitchen was behind.

We arrived before the big rush, and in fact were told not to bother with reservations because we were early, and it was slow. But, the service was even slower. We had a toddler with us, so it wasn't great to have such slow servers - the hostess, waiter and other guy who brought stuff - all slow and forgetful. We had to specifically ask for utensils twice before getting them. Even when we asked for our bill so the baby could get to bed, the waiter starting clearing the table instead. We asked again, and he finally left, but did not make it a priority. We had a special offer through CAA, but the hostess did not know about it, and the waiter did not know about it. Good thing I had brought the info with me to share. And we did get the deal eventually, but really had to work for it.Fortunately the food was delicious when it finally arrived!