J Alexander's Easton Gateway - Columbus

We have previously had wonderful experiences at both of these restaurants with no issues. However, our most recent visit did not meet the standards we had come to expect. Our Prime Rib dinner was quite difficult to eat, as we were provided with a serrated knife instead of a steak knife. It felt like we were sawing through a piece of wood. After our meal, the manager did speak with us and gave us a certificate to partially cover the cost of our meal. The high price of our meal coupled with the subpar service made this anniversary dinner a disappointment.

I would recommend J.Alexanders but not based on this experience. Here are the reasons why: 1) We indicated on our reservation that we were celebrating a birthday but it was never acknowledged by the host or server. 2) The service was slow and almost never saw our server when we did, he was not friendly at all. 3) There was a problem with my ribeye being tough so I asked to exchange it with another one. The manager came out and explained (understandably) that if I got another ribeye, it would be cut from the same piece of beef so recommended I get something different. However, my new order must have been lost because my husband finished his meal and we still hadn't seen or heard from our server. Finally we asked another server to find our waiter. When he returned, we let him know that we had decided to not wait any longer for the new order. He never apologized for or acknowledged the poor service. He promptly brought the bill but we weren't thanked for our patience or patronage. Because we've dined here many times before, we know this is not a typical experience, but it will probably be a while before we are willing to try it again.

The service and atmosphere were pleasant. However, the quality of the food in relation to the price was very disappointing. The dishes were overly salted, the walleye special was dry, and the broccoli had a fishy taste. I do not plan on returning to this restaurant.

Wonderful food and excellent service. Always my first choice for a business lunch is J Alexander’s.

I would recommend J.Alexanders, but not on this experience. Here are the reasons why: 1) We have stated on our reservation that we are celebrating a birthday, but it has never been recognized by the host or server. 2) The service was slow and almost never saw our server when we, he was not friendly at all. 3) There was a problem with my ribeye being hard, so I asked to exchange it with another. The manager came out and explained (understood) that if I had another ribeye, it would be from the same piece of beef so recommended to get something else. However, my new order must have been lost because my husband has finished his meal and we have not yet seen or heard from our server. Finally, we asked another server to find our waiter. When he came back, we let him know that we had decided not to wait for the new order. He never apologised or recognized for the bad service. He immediately took the bill, but we were not thanked for our patience or patronage. Because we have digested many times before, we know that this is not a typical experience, but it will probably take a while before we try again.