Chipotle Mexican Grill - Columbus

I work close by (less than 0.2 miles away), so it is very convenient for me to order pickup when I want something other than cafeteria food. However, I was a bit disappointed to find out that they no longer have a pickup shelf. Instead, you have to wait by the kitchen door past your pickup time along with others, as staff members ask for your name and then disappear only for another staff member to ask the same question again... and this process is repeated. This position also offers a not-so-great view of the messy servery area. I understand that things can get hectic, but a quick swipe with a clean dishcloth could make a difference for customers standing on the other side of the glass. Eventually, another staff member came out from the back with my food. When I got back to my desk, I realized that my paid order was missing a few items. I should have checked before leaving. Despite this, the food in the bag was delicious.

The manager at this restaurant had a back-and-forth argument with me over using the red chipotle bowl to mix my salsa, constantly emphasizing the extra cost. Despite my repeated assurances that I didn't mind the cost, she continued to belittle me and make me feel crazy while I was simply trying to order lunch. Additionally, the restaurant had very limited options available and the manager was prioritizing special orders for some customers. Overall, it was a terrible experience and I was left feeling frustrated.

The food is literally nasty every time. U never get what u ask for. Something is always missing. This time it was cheese. They've forgotten my salsa chips. Gave me little to no rice or meat. I've gotten old lettuce , They've left off sour cream etc.. done ordering Chipotle, unless it's in person.

I never leave reviews but this Chipotle is so consistently bad I had no other choice. I hate the fact that this is the closest chipotle to me because I’d rather eat glass than this low quality garbo. Workers don’t care at all about what they’re doing in there.

I order doordash all the time from the Grandview Chipotle, and this one is considerably much worse. Less chips, less meat, less everything. Haven't gotten inedible or destroyed food (yet) but I'm going to go somewhere else when getting delivery at work from now on.