Painted Cottage Cafe - Collingswood

Terrible customer service. When I entered the restaurant, I looked around and couldn't find any staff members. The only thing I found was someone else's half-eaten lunch. After wandering around and searching for someone to assist me, I was finally approached by a lady who didn’t bother to look up from her phone while I spoke to her. I discovered that almost none of the prices were available in-store, so I checked their website and was disappointed to find that the prices were quite inflated. The only positive aspect of this place was leaving it.

I had a wonderful experience with them. The bed is beautiful.

It's a lovely establishment, but I encountered a few issues that brought my rating down to 3 stars.

Upon returning home and getting help to unpack it, I found a hole in the back of the buffet and a broken leg. I immediately contacted the seller, but, predictably, received no reply. I ended up opening a case on Etsy, which allowed me to get a refund for both the buffet and shipping. Finally, the seller responded, saying they would provide details for the item’s pickup. However, when I didn’t hear anything back, I reached out again, only to be told to just discard the buffet. Since I had paid for shipping due to a lack of transportation, discarding the buffet was not a feasible option for me. I called the shop again, and they suggested I should have opened the package while the UPS driver was still there so any damage could be noted. It took me nearly 20 minutes to unpack the delivery; there’s no way any UPS driver would wait that long. Now, I have to hire someone to dispose of the unusable item and pay dumping fees, as it can't even be donated. Save yourself the frustration and consider purchasing from another seller, as their customer service is truly lacking. Just take a look at their reviews!

I placed an order with The Painted Cottage through Etsy.com on May 3, 2020. On the same day, I received an email saying my order had been shipped, followed by another email confirming its delivery. However, I never actually received my order. I tried several times to reach out to The Painted Cottage but received no response. Eventually, I had to file a fraud dispute with my credit card company to get a refund. It seems this is a frequent issue with this company, as they take people's money without sending the items and do not respond to customer inquiries.