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Contribuiți la feedbackMother's Day at the spa was saved by the skilled beauty therapists. The pool area looked nice, but the aromatherapy room lacked the promised scents and the pool water was too cold. The jacuzzi was warm, but the strong chlorine made our eyes water. Afternoon tea was a letdown with minimal sandwiches and a disappointing cake selection. The staff seemed overwhelmed and the overall experience fell short. We will not be returning to this establishment.
I have been a member at the health club for 5 years and have frequented the restaurant often. However, my experience today was disappointing and will likely deter me from future visits. I ordered a black coffee and when I was told the price, I mentioned that it was more expensive than when it was Clarice House restaurant. The waiter responded aggressively, insisting that it was the same price. I paid the bill and he asked in an unfriendly manner where I was sitting. I told him my table number and he said the coffee would be brought to me.
The food was delightful, the atmosphere was great, and the views were fantastic. The service was excellent, with all staff being very friendly and accessible throughout the evening. Despite being very busy, everything ran smoothly.
Beautiful views of the lawns, perfect place. Food presented nicely and staff polite. Nothings was too much trouble
Yesterday 30th April we were here as part of a mixed family and close friends group to celebrate our daughter in-laws birthday, the table was booked for 3.30pm sadly on arrival the tea room was nothing less than chaos as a baby shower group were booked in at the same time, neither tables were set so we were left to amuse ourselves while we waited. Eventually the table was set, odd cups and saucers for some reason with latte spoons, milk served in gravy boats with cold tea and coffee. As stated the booking was for 3.30pm we were a little disappointed when the stale sandwiches arrived at 4.30pm, two of the ladies in the group are pregnant so sandwiches which had clearly be left to one side and uncovered containing chicken and salmon were not the best thing to be serving up as finger sandwiches for an afternoon tea! Special trays were set up for the men, (shame because I love stale sandwiches) these were also poor, mini cheese burgers were cold with the melted cheese congealed on the 'burger ' and lettuce leaf, the bun as stale as the sandwiches,this was accompanied by a small slice of french bread which had two small pieces of crumbed fish secured to it by a cocktail stick and congealed partly melted margarine, both were stone cold. In all this was less than poor, we were offered a 10% members discount which I found to be an insult to both the organiser and the girl who 's birthday surprise was spoiled. I did not pay and now understand that those that did are to receive a full refund although they should not have been expected to pay in the first place.
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