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Contribuiți la feedbackPower and internet were completely shut off at the hotel while there were absolutely zero issues. Not only the hotel didnt offer any explanations or apologies, they also had no shame charging room rate just as if it was a normal stay. Thanks for that.
Advertising states open til 10 pm , instead of stopping at fast food place pushed on to hotel and was going get a bite to eat and a drink very disappointing .
Convenient location, right off the highway and about 15 min drive to downtown Des Moines. The staff were friendly, the hotel was clean, and they have a decent bar/coffee bar with some breakfast food options for purchase. I'm not sure if the hotel was empty, but this was the quietest hotel I've ever stayed in! Didn't hear one other guest, the elevator, ice machine, maids, etc, at all during a 3 night stay. The room also had the darkest black out curtains ever.
There were no problems with the hotel itself, but with staff (or lack of it). We pulled into the back parking lot and there was garbage strewn all over the lot. There were 2 garbage cans and one cardboard box overflowing with pizza boxes, Starbucks cup and other assorted food waste. When we told the receptionish at the front desk she was somewhat flippant about it, however, when we returned from dinner it was all cleaned up. This was not a good first impression. The room was comfortable but rather noisey as there was a hockey tournament in town and the hotel ws full of loud players.
Great place to stay! Our family with 2 teen boys got the suite with 2 queen beds and a sofa bed, which worked well. We enjoyed time in the pool hot tub, which were clean and in perfect working order. Many hotels don’t have a hot tub, and we were looking for one after a long day of traveling. The hotel was very clean and front desk staff was helpful and friendly. Would definitely stay again!