Five Guys - City of Saratoga Springs

Simply put, I just Had A Craving and couldn't help myself. Them Cajun fries My God.

The food is good but they do not have a no seed bun option. If you're someone with a intestinal issue such as diverticulitis a seeded bun is not an option. They do offer a lettuce wrapped burger.

We frequent Five Guys because the food is always amazing and generally the customer service is right on top. Today it was a different story. We ordered two burgers split a large fry and two sodas when we took our cups up to the two soda machines they were all out of Coke Dr Pepper bars root beer pretty much everything except Hi-C punch and Minute Maid that was very disappointing . so I tossed my cup and went up to get a milkshake instead but then noticed some various bottles of soda including coke in a barrell near the register. I asked what the deal was and she looked at me like I asked for a million dollars. after a long pause she asked me if I paid for a soda to which I said yes. she pointed at the machines and said many were empty. I said yes, that 's why I questioned the bottles she stated I guess you can have one, I asked for another cup which got a look but then she said yes. The tables all desperately needed wiping down, I had to clean my own. The same deer in headlights girl came out at one point, pushed in 2 chairs and went back behind yhe counter. They were not short staffed, they had a full crew working. it 's just disappointing to see someone dropping the ball, where is the manager? I get that things happen and maybe they did not get the soda order but use this to market the milkshakes, hey many sodas are out but we can offer a milkshake instead and hand someone a rag to wipe tables, it take a few minutes. Impressions are everything . The food was delicious and the staff friendly other than that

Great environment to sit down and eat.Great food but clearly not the healthiest.The service was amazing for rush hour time,But there was a mistake with some Karen's order and I felt bad for what the employees endured.Overall I give it 5 stars,I really enjoyed my experience in five guys,the food tasted and was prepared amazingly and it is a safe comfortable environment!

The food is always good but having a large family the order is never right. My last visit everything was wrong and I was missing a burger. It wasn't a good day ordering that day they had to redo my order 3 times and still after driving home it was all wrong.