Dunkin' - City of Rochester

The staff was unfriendly and didn't provide everything I ordered until I had to ask for it. I ordered a toasted bagel with cream cheese, but it wasn't toasted, and there was barely a teaspoon of cream cheese on it. I wouldn't recommend wasting your money at this place.

This Dunkin' Donuts only has one employee working in the mornings, which is quite ridiculous. This has been a consistent issue for years, and the owners really need to reconsider if they want to stay in business.

The line was HUGE. Best customer experience I've had in a long time. Got my order quick once I could put it in but they're WAY understaffed. They had only one employee at the busiest time of the day. And the one employee was running around like crazy backthere trying to keep up with all of them while trying to take orders at the same time.

The staff at this location are incredibly friendly and always ready to resolve any issues with your order if they don’t have something available. Just today, their oven was out of order, but they kindly offered us an extra donut and told us we could come back later for the rest of our order. We did, and it was fantastic! The team here is consistently warm and welcoming—this is definitely my favorite Dunkin’ because of how wonderful the staff is!

The staff is rude, didn't give me everything I ordered until I asked. ordered a toaster bagel with cream cheese and it was not roasted and maybe a teespoon cream cheese. don't waste your money loading in this.