La Rosa Chicken And Grill

I usually do not make reviews unless I think it’s worth taking time to applaud and praise a business or warn others from terrible experience. Unfortunately in this case it’s the latter, I recently was working near this facility and on my lunch I decided to look up nearby facilities that can deliver a worthy delicious meal as I had been working for over 12 hours. I ordered my white quarter chicken meal with 2 sides from La Rosa chicken grill at exactly 6:32pm and paid for it over the phone. The restaurant is located 7 mins from my work site so I figure it will be fairly fast anywhere from 20 to maybe 30 mins worst case 45 mins delivery. After 45 mins went by with no call from the store I decided to call them to check the order status, the gentleman told me on the phone that the driver left and should be there within 15 mins as they’re busy so I I said ok that’s fine. I waited 45 mins I can wait another 15 mins. Now after 30 mins extra went by I called again and this time a lady answered and she said the driver just left and that it should be there in 7mins so I was confused and told her well the other guy said the deliver driver had left already so what’s actually going on, at this point I lost my patience so I asked to call the driver and give me the exact ETA so I was told 7 mins so I decided to wait another 7 mins or so. After 10 mins went by I called again and spoke to the earlier gentleman and he said that the driver will be there in 7 mins so I lost my patience so I asked him to just refund the money as I could’ve went somewhere to eat and order somewhere else and it would’ve been here and he has the nerve to tell me that I got to wait until the manager gets to the store to then refund me so he said the driver is already on the way might as well wait would be there shortly so now not only I didn’t get my food not my money. I told him no I am not waiting just cancel my order so after waiting some time to perhaps miraculously see this driver with food nothing happened so I decided to to call him back with update on the manager and he said he hasn’t came in yet and I asked him out of curiosity so what happened to the food and he said that he called the driver to cancel which I think was a lie and this whole thing started with lies and false promises. I then decided to drive there to get my money back in person as we weren’t getting anywhere with the phone convos. In food business or customer service dealing with deliveries businesses should always add the extra time to their regular delivery time especially when rush hour hits but mostly communicate that delivery time with customer so at worst they’ll get it at the time you expected and at best they’ll get it earlier which will not only make the hungry customer feel valued but also will improve and give them a chance to return again as a customer. I would not suggest this place to anyone when delivery unfortunately I didn’t get the opportunity to try their food to determine its quality so I highly suggest you go in person but from the look of the food when I walked the quality didn’t impress me.

Very nice place god foods . Friendly crew.They s is traditional American healthier food

I’m in love with this spot if you never been here put this on your to do

The customer service was excellent the people were so patient with my order definitely going to make this a regular spot to eat with my family

Real good crispy chicken sandwich.The inside was a little hot due to the grill but the food came out fresh and delicious.Cashier lady was super nice as well.