Andaz Restaurants Bars

Lovely tasty food- fresh and seasonal Great location Lots of staff Clean toilets Unfortunately the staff were not as attentive as one would have hoped hence the request to remove the service charge. When places such as this appear to have a lot of staff milling around it’s really unfortunate that they were not attentive towards us and that reminders for drinks had to be requested. As such we moved onto another venue where we were able to continue our drinks and pay the full service charge in recognition of good service. @managers if bars and restaurants- If you’re short staff or for whatever reason are not able to show patrons who attend a level of recognition and attention which is expected in high end establishments then please do let us know when we arrive so we can make an informed choice as to whether to stay or not.

Superb three course meal, attentive, knowledgable and friendly service. Highlights of the meal were the tomato soup, like nothing we’ve tasted before, Caesar salad with crispy lettuce, light sauce and tasty anchovies with crispy bacon pieces, followed by a smoked haddock fish cake bursting with flavour and an amazing homemade vegan sausage cassoulet. Deserts were sublime, especially the chocolate fondant, words can’t describe how special it was, the cheesecake was excellent too. Big thanks to Ef and Carlton who were spot on and on the ball, very special thanks to the amazing chefs. Will most definitely revisit and strongly recommend anyone reading this tries it out.

Great service, staff were friendly and efficient and very polite. Very welcoming atmosphere, and the restaurant is in a beautiful building and very clean. Food was excellent and all the family really enjoyed their meals. We would definitely visit again.

Had a fabulous time, food was delicious, service so good. We had a 3-course meal choices from a set menu which was a Wowcher deal. I can honestly say my Mum and I enjoyed everything. We each had a different choice from each course. I had a delicious butternut squash soup, Mum had an Avocado and beetroom hummus starter , which was lovely. The steak main was also so tasty. The desserts were a toffee and pecon Mille Feuille and a berry cheesecake. Deal also included prosecco. But would really like to mention the service which was amazing, so friendly and efficient, a lovely lady served us(sorry I didn't get her name) and made us so welcome. We'll definitely return.

I work in the City (have for 38 years) and popped in for quick lunch. It was about 1.45 pm. I was on my own. I was seated promptly by the manager and given menus. I then waited and waited and waited . The restaurant was about 1/3 full and there were a couple of servers slowly moving around resetting a table here or there but I was not approached . I watched this for a while and then decided it was time to leave . It had gone beyond an acceptable time to wait and be ignored, especially in a semi empty restaurant. I went to the manager who had seated me to explain when I was leaving but he insisted I had only been waiting “two seconds“ and decided to argue with me about how long I had been waiting rather than apologise and offer immediate service. I suppose the rest of the staff take their lead from the top . Time for the whole team to go back to lesson 1.01 in customer service.