Ihop - Chula Vista

Horrible service. food delivered very slow. never come here

This presentation seems like a joke to me, I paid more than 100 dlls for dishes like this, none of my friends ate the pancakes, their taste was very bad, there was no honey on my table, the coffee was served to me cold and from the kitchen, how It ispossible, the fact that there are more people eating does not justify the lousy attention, I never received French vanilla formy coffee again, the waiter (Leonardo) went to his break and nobody could attend to us, I was about to leave without paying butI am honest and it is better not to return much less recommend

I attempted to order online with a coupon but I kept getting an error. I called and asked if they would honor the discount the woman that answered said she would ask and then accidentally hung up on me instead placing me on hold. I called again andexplained the error message that I was getting on the website and he told me to come in and they will give me thediscount. After I arrive, I show them my online cart and they take my order. The person taking my order had to get help fromthe guy who appeared to be the manager. After a couple of unsuccessful attempts at adding the discount codes they advise me thatthe code must be for that restaurant. What a waste of time for everyone involved, including the heap of customers that sataround while these 2 kept trying to type in the same code over and over again. I told them I called ahead to make sure Iwouldn 't waste my time or gas but they ended up doing that anyways. I asked them 'about how long it would be ' and they answered 15 minutes . I came back 20 minutes later and they said they 'd check on my order. From the kitchen I hear that they still needto make the pancakes. After another approximate 10 minutes they bring my order out. When I get home I realized they didn 't hearme completely nor did copy my online cart correctly because 1 of my pancake orders was a la carte. Besides the undercookedbacon, the food was good, but the tres leches drizzle was more like a little squirt.

The Food was good. Portions were LARGE. Beware of the Chocolate Chip Pancake. If your expecting a regular pancake speckled with chocolate chips this isn't for you. Instead I got a whole chocolate pancake and it wasn't very good. It was like eating a plainchocolate cake. Other than that everything was good. Social distancing is not in place anymore and unfortunately we were satnext to a customer that kept coughing ALOT... it made us all uncomfortable. Refills were nonexistent unless we tried to get ourwaiters attention. But overall the food was good. Maybe we just went when it was too crowded.

The wait staff was friendly and accommodating. Unfortunately that was diminished by cold pancakes and bacon with a green tint. I appreciate the fact this franchise owner is doing their best but some improvement could be made