Frida - Chula Vista

We had dined at Frida on two other occassions in the last month and figured it would be a great place to take mom on Saturday for Mother’s Day (Since Mexican people always celebrate Mother’s Day on the 10th . The prior two occasions I had tried 2 separate dishes and welcomed the opportunity to share my taste with my family. I recommended a dish to mom and dad and my wife proceeded to order something new to try out. The meal was described as a “filet mignon butterflied accompanied by customary sides including a mole enchilada”. To our surprise the plate was brought out with “Skirt Steak”. When I informed the waiter he said that he would get one of the lead persons. I spoke to the lead person and proceeded to point out the difference between skirt steak which was on my wife’s plate and filet mignon which was on dad’s plate. He said that he would get the manager. The manager proceeded to come to the table and ask if there was a problem, to which I replied there was no problem that we just wanted to get charged the apporpriate price for skirt steak (which a similar plate was available on the menu. The manager assured me that there would be no problem to go ahead and enjoy our dinner. We proceeded to finish our dinner and receive a bill that had the incorrect price based on the manager’s concession. When I approached the manager regarding the bill error he proceeded to inform me that there was no error and that skirt steak and filet mignon are the same cut of beef just prepared different. I told him that skirt steak and filet mignon come from different parts of the cow. I told him that I wasn’t trying to get something for free and that I was pleased with the meal that it just didn’t seem fair paying filet mignon priced entree when skirt steak was offered and reminded him that he had already agreed to the price at our table. The manager seemed disturbed by my questioning and didn’t seem pleased with giving me a fair price. He finally made the adjustment but I don’t think he ever understood why he made it. The manager has very poor negotiation skills and customer service skills, let alone any knowledge of beef cuts and food preparation.

Last month we had sung at Frida on two other inmates and thought it would be a great place to take Mother on Saturday for Mother's Day (Since Mexican people always celebrate Mother's Day on 10. The two previous occasions I had tried 2 separate dishes and welcomed the opportunity to share my taste with my family. I recommended a dish to Mom and Dad and my wife continued to order something new to try. The meal was described as "filet mignon butterflied with usual sides, including a mol enchilada". To our surprise the record was brought out with “Skirt Steak”. When I informed the waiter, he said he would get one of the main people. I talked to the lead person and went on to the difference between Rock Steak who was on the record of my wife and Filet Mignon who was on Dad's record. He said he'd get the manager. The manager continued to come to the table and ask if there was a problem I answered, there was no problem that we just wanted to load the reasonable price for Rock Steak (which was a similar dish available on the menu. The manager assured me that there was no problem going forward and enjoying our dinner. We continued to finish our dinner and get an invoice that had the wrong price based on the manager's concession. When I approached the manager with regard to the Bill error, he told me that there was no mistake and that Rock Steak and Filet Mignon are only differently prepared for the same cut of beef. I told him that Rock Steak and Filet Mignon come from different parts of the cow. I told him that I did not try to get something free and that I was satisfied with the meal that it was simply not fair to pay Filet mignon price escaped when Rock Steak was offered and reminded him that he had already agreed at the price on our table. The manager seemed to be disturbed by my questioning and did not seem satisfied with me to give a fair price. He finally made the adjustment, but I don't think he ever understood why he did it. The manager has very poor negotiating skills and customer service skills, let alone any knowledge of beef cuts and food preparation.