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Contribuiți la feedbackThis Taco Bell is more expensive than any other Taco Bell in northern California! Its just Taco Bell. Standard ordinary Taco Bell. But their prices are almost double! Trust me. I work field service. I travel the roads. Save your money for Merced or Fresno.
Ordered mashed potatoes no gravy and order came with gravy anyway. Do they not know how to read an order. It was a delivery order so I called them back and was told oops sorry. That was it .
Restaurant was clean. Service was average. Food was
Restaurant was clean. Service was average. Food was
Lack of basic service in this location. It's clear that Kaen who was working there at the time (name on receipt) was only performing bare minimum if not less. Charged more for our meal then should have with more communication since staff knows more about the menu than customers. She seemed to put more effort on cleaning counters than customers and accuracy, which didn't require much troubleshooting.Details:Not greeted by anyone walking in. To be fair, there was only Karen there today who was cleaning when we came in which was fair. But she went behind the cash register and still didn't greet or make eye contact. No words. So of course we say hello and start communicating and say we're ready. Didn't think too much of it understanding not everyone comes off the right way, specially when all your physical functions are likely to slow down at a later age as she seemed to be.You can notice something is wrong here with continued lack of communication. I never said I wanted a meal with my 4-piece chicken tenders order and she put it in as a meal which we corrected in time, but she didn't. I could understand how she can misunderstand because the menu up top wasn't clear that it was a meal or not. Either way we corrected it.So she charged me for the 3 pieces the tenders came with but added one extra without telling me that it was charged that way. The price was close to the 4 piece MEAL price but she didn't tell me so I didn't know I might as well order the meal until after the transaction. Adding one tender was around $2.60. They each also come with a choice of sauce. She didn't even ask which sauce we wanted and just assumed it's ranch. I had to come back and ask for the right sauce. She easily complied. No sure why this was how we were treated like if it was biased or not but this was our experience. Everything else was fine like food and regular KFC, fast food ambiance. Can't really expect more.Basically,Please train basic customer service: greeting, product knowledge, basic human treatment expected working with people. Don't make customers come back and correct things. Karen barely qualified today.