Ariel Open Kitchen - Chorley

They refused to help me with my issue after serving food that was inedible causing vomiting whilst I'm pregnant. The food smelt horrific the dog refused the duck it was clearly out of date. Avoid at all costs. They refused to refund even when the meal was inedible. I've raised it with the food authoeities

First time ordering from this place. Order delivered 40 minutes late. I ordered duck in honey and chilli sauce, I got chicken and it was in batter which it doesn 't specify. The crab claws we ordered didn 't arrive with the order. When I called to ask for a refund the lady initially said they would include them 'next time ' and when I said there won 't be a next time and wanted a refund for them she hung up on me! Then didn 't answer the phone and again cut me off. Then answered and said it was their New Year and were extra busy (not sure why they were taking orders they couldn 't fulfil). Our crab claws arrived after another 40 minutes by which time we had finished our food and couldn 't eat them. Extremely disappointing, poor customer service and will not order from them again. I see many other customers have had similar experiences, wish I 'd seen the reviews before I placed the order.

I placed an order by Uber, and the driver let’s say that he couldn’t find the address. When I called the shop the very owner offered himself to deliver my food. Thank you very much ! Amazing service

We ordered at 19.18 and 2 hours later our oder of duck pancakes and spring rolls had still not arrived. No communication or updtaes through just eat. I called 3 times and the phone rang and disconnected 3 times. We gave up in the end and went to McDonalds, not quite the same thing. Won't be going here again.

Food taste and quantity was great, had issues with delivery and after 2 hours drove 20 minutes to collect myself. Was apologetic and can let it slide due to high demand on Christmas Eve