El Pollo Loco - Chino Hills

We ordered 3 pieces breast and wing and what I got was very dry meat and rubbery meat which I can't eat. It looked like this Chicken was left over from lunch time and reheated which makes the meat dry and hard to bite. Will not go to this branch again. You have been warned.

We were pleasantly surprised how nice and helpful the cashier was. We're use to rude cashier where we live (citrus heights). Our food came fast! This is the place to eat!

Rude enough to shake her finger on me, as a dog tries to communicate that they are closed. Representatives did not come to the door to explain why they closed the drive by locked and closed at 9:30 when both online and their window closed at 10:00. No manager on site. So disrespectful. Always shady closure and hour before time. will no longer spend my money here!!

Giving it a 3 Rating because my salad was better then It looked. I paid for double chicken, which to be honest it didn 't appear as. The avocado for the most part had the black bruising on it. It was my first time ordering through the app (which lagged). I specified how many and which type of salsas I wanted. Cool they ask! ..they will have them ready to go with my order(I thought). Wrong!. I pulled up into the drive thru line because there were no cars in line to pick up my online order. I was told by the attendant Sorry we dont release Online orders through the drive thru ...I was in disbelief. How does that make sense? Like I seriously want to know If you know why. So my experience was annoying and inconvenient. I will give this location another shot but I will not be ordering through the app took too long. I was better off waiting in line, I would of got my salsa and not had to go inside and wait behind 3 ppl to clear the salsa bar. Make a clear area for online pick up, these people have already paid for their food. Instead people walk past you and don 't bother to ask if anyone is picking up a online order. I hope to see staff working more efficiently next time. Hope this review helps someone.

Everyone here has been beautiful since I went out a few years ago as I work nearby, but has the part of the chicken reduced to Tostada salad or pollen bowls? I know the times are rough, but still a good choice for food from??