Gyu-kaku Chicago, Il West Loop

No parking anywhere was available around the restaurant not happy about that. And the fact we had to wear a mask before being seated was a little ridiculous. I mean everyone was sitting closer than feet from each other

Wouldn’t let us order what we wanted. Had a special menu that you had to choose from although I was allergic to some items. Ended up ruining Valentine’s Day.

The food was great, as always! we were very excited to dine here since it has been a while but service was not up to par. the hostess seemed annoyed when we asked to be seated in a booth instead of a table near a larger party, our server was nice but was paid substantially more attention to the large party that was seated after we arrived. we werent very satisfied with level of service we received it'll probably be a while before we go back whenever that time comes, it'll more than likely be at a different location.

Great place if you would like to mix dinner with a little activity. My teenagers had a good time grilling the meat and vegetables. It is pricey for what you actually get and anything extra has a high charge! The rice that came with our people package was mixed with a sauce at the table by the waitress. My son ddi not like the sauce, so I had to ask for a small bowl of plain white rice. I was charged extra for the little bowl. Wished the waitress would have asked before mixing the rice with the sauce. Further more, you cannot make a reservation for more than over Open Table. You have to call to increase the amount of people attending. I called times over the course of the week and nobody answered. The hosted doubted my attempts to call and increase the reservation party size so much that I pulled out my phone and showed her. This business desperately needs voicemail box.

This is the most unaccommodating non customer service oriented place ever. They are inexcusably inflexible and make No effort whatsoever to accommodate larger parties even after I called to tell them I had a larger party I was told the person I spoke with wasn’t there and had made a mistake.