Cloud Cookie - Chicago

I put an order in for pick up. The store says it is open since 2 p.m. It is now 2:40, and still no one is there. These cookies are for someone who just lost his grandma, and I wanted to surprise him, and now this is ruined. I called and left voicemails and knocked, but nothing. This whole justure has been

If you specify pick up times then you should be open for pick up! Website clearly states hours of operation are from 2-10pm. We've been here 45minites. Called the number and no answer. Definitely a tiktok fail!

Jess is really, truly the best! Went on a first date and Jess was incredible and made the end of our evening quite special : She explained each of the cookies and cake pop flavors and made sure we picked cookies we'd like! Thanks again, Jess!

Ordered my cookies … got them within 2 weeks. Order was processed but the team got back to me after I inquired.Cookies were still so soft!!! Thank you Anna and team. The cloudynoir …. Omg my favorite … sooo soft and yet so filling!!Love the hat too!!

My new favorite cookie place!!! Sorry for what will be TMI but I was in my pms week and was CRAVING something sweet. This was on Uber eats and so I decided to try and omg I'm so glad I did!!! (I ordered on Friday and I'm still eating leftovers on Monday and they are still soft and delicious! I'll be sure to buy again when my aunt flow comes back in town with her red corvette