Baskin-robbins - Chicago

Amazing customer service! I and my friend came to these baskin robbins and the dame that took our order was very nice! I very much propose to come to this because they have ice in the late evening in comparison with others.

Was waiting to order ice cream for longer than 10 mins when they told me I had to pay for it first, again not knowing what I was going to order. Whole time they were taking order who hadn’t payed yet.

Poor customer service. Pretty long line and no one acknowledges the customers in line. Few people walk out and extremely slow

We sat down and a roach was right there.... that should be explanation enough.

After a fun day at the park, I took my children to this restaurant. I ordered one chocolate-dipped waffle cone and two plain waffle cones. The waitress brought us one chocolate-dipped waffle and two regular ones. When we informed her of the mistake, she insisted that the best cones are the plain ones. She even mentioned that the toppings were just for show. Overall, we were disappointed with the service and wish the waitress had been more upfront about the menu options.