Baskin-robbins - Chicago

The service at this Dunkin' Donuts/Baskin-Robbins combo store was quite disappointing. Although the store wasn't busy, the employees appeared either overwhelmed or uninterested in taking the time to properly read our full coffee and donut order, resulting in us leaving with just our coffee. I also noticed several staff members engaged in a Skype video call, seemingly oblivious to the customers. Given its prime location near tourist attractions and the fact that it was a non-business daytime, I expected much better service from the staff.

The girl was busy trying to prepare something that was hard to comprehend—her sounds resembled incoherent words. I showed the ticket to the young man, who glanced at it and then went off to make a latte that no one had ordered. Trying again, we showed our ticket to the girl, but instead of assisting us, she returned to her chat and started preparing an ice cone that, again, nobody ordered. Eventually, we noticed that the young man had left our coffee on the counter without informing us, and we felt hopeful that our order might finally be ready. However, we were still left waiting for our donuts, and it became clear that no one was paying attention to us. After showing our ticket twice, the girl kept making nonsensical sounds, and the young man began preparing the coffee we had already received! After ten long minutes, we finally inquired about the status of our full order, which consisted of two coffees, one donut, and five munchkins. When we were leaving, they finally noticed the customer who had arrived before us and asked him what he was waiting for. He looked just as hopeless in trying to get his order as we had felt!

The red-haired girl who works here is incredibly friendly and helpful. She makes excellent coffee and gives great recommendations for ice cream flavors.

Unprofessional staff and manager leo says I have to work with him to get my refund. they save themselves. I'll get my money, but I'll never go back to business with you.

Great place to grab some donuts. They're just too delicious to say no to.