Sally Lunn's Tearoom - Chester

My wife and I recently visited this place and, unfortunately, had a less-than-satisfactory experience. Despite the restaurant not being busy, we had to wait 10 minutes before our server approached us to take our order. We ordered the Basic and Victorian Tea, and I requested water as well, which the server acknowledged but never brought. When our tea arrived, I was served a chipped teacup and the dirtiest spoon I’ve ever seen (see picture). I asked for a replacement and received a new cup, but they gave me back the same dirty spoon. At that point, I decided not to push the issue further. We also asked for some milk, which, like the water, never arrived. As for the food, it was okay but a bit overpriced. The scones were the only highlight. Overall, the experience was disappointing: • 0 • Food: 6/10 • Ambiance: 7/10 I hope they improve their service because the potential for a great experience is there, but the execution was lacking during our visit.

The best tea house ever! High tea to breakfast lunch to dessert!!

I walked in not realizing what a cute tea house this was but I’m definitely glad I found it! The food was delicious and the service was great!

The food is delicious, however the owner is very rude. Went with a few friends and two of the orders were wrong and the owner gave them a hard time about it.

In the middle of quaint Chester, NJ is a cute English Tea Cafe....I tried it today for the first time and was enchanted by the English motifs, lace tablecloths and apron-donned service staff. Delightful! The food was unique and very tasty, the waiting staff courteous and prices, as expected. However, I opted NOT to order a flavored or caffeinated tea with my lunch since I had ordered a savory food profile and thought it conflicting. Instead, I used one of my own decaffeinated tea bags (I do not tolerate caffeinated tea well) and the waitress kindly offered to bring a cup of hot water. Once the bill arrived, I noticed there was a $4.50 charge for tea water so I asked if it is typical to be charged for a cup of plain water. She informed me the boss/owner/manager said she wanted me charged for a cup of tea. I then said okay, may I take one of your flavored tea bags then as part of that charge to take home. The boss/owner/manager came over and surprisingly proceeded to confront me in what is a very small café space “asking what is the problem?” which was very embarrassing to me publicly since everyone could hear her dictatorial voice. Her objective was obviously to disgrace me as a customer who would dare to ask for a possible tea bag to take along with the $4.50 charge for water. Everyone in the cafe had to hear her demeaning and ostracizing me and I found her behavior unacceptable and a contradiction to the proper English Afternoon Tea atmosphere that the ambiance was to portray. Instead, her behavior was bullyish, low class and a personal affront and insult to me as it would be to any innocent paying customer.....She was a disgrace to the cafe overall. Beware....