The Kitchen Storyhouse

I recently visited Story House with a friend for lunch, and I was quite disappointed with my experience. Despite not wanting to complain since my friend was treating me, I had to acknowledge that the Chicken wrap I ordered was dry, cold, and not appetizing. It should have been served warm. Additionally, the cappuccino we ordered was served in a cup that was so hot it burned my lip. Despite making a special trip into Chester, I unfortunately cannot recommend this restaurant based on my unsatisfactory visit. Not a pleasant experience.

One particular incident, among many others that myself and my friends have experienced, involved me stopping by to grab an iced latte before heading to the cinema. I had half an hour to spare, so I didn't think it would be a problem. There were three staff members working and only a few customers in the entire place. I was the only person at the bar, so it seemed like the perfect opportunity to quickly order my drink. The bartender assured me he would make it right away since I was going to the cinema. However, after waiting for 5 minutes, a customer at one of the tall tables, who had been waiting for an hour, asked when his order would be ready. The server checked the system and realized that the order hadn't even been sent to the kitchen. The customer had to reorder, and when his order finally arrived, there was not much of an apology given. After 20 minutes of waiting, I went up to the server again to check on my order, as I needed to get to my seat. To my surprise, when I asked how much longer it would take, he looked at me with confusion and asked what I had ordered as if he had never seen me before. The lack of communication and organization in the kitchen was extremely frustrating.

Me and my partner went for dinner and a movie at Storyhouse and ate in the Kitchen as I'd had the food recommended to me before hand. From arrival until we left the restaurant area to watch the film we were made to feel comfortable and welcomed by all the staff there. A lovely woman named Beth was our main server and was exceptional, as were the rest of the staff who I unfortunately didn't get the name of. The food was amazing and the staff took great care to ensure I was ok to eat it with my allergy. We will definitely be going again.

Perfect for a pre-show dinner. Beautiful setting, just outside the theatre (so you can't be late! . Staff were helpful and food was delicious.

It is good to go somewhere that is reasonably priced, atmospheric and has different food. I took my husband here for the first time and we enjoyed our meals. We were brought a jug of water when we sat down. Since Covid they have altered the seating but we had booked in advance. Worth going just for the coffee.