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Contribuiți la feedbackThe team at this restaurant provides outstanding customer service. I frequently visit here to read and during my last visit, a customer experienced a medical emergency. The two workers who assisted were incredible. They were efficient, friendly, and perfect in their response. I unfortunately do not remember their names, but they certainly know who they are. Both employees were amazing, helpful, and friendly.
Standard Starbucks coffee shop, standard reasonable service and with a smile. Coffee was ok but not brilliant.
We thought Dieucks would be a nice stop after a fun day of shopping, but we were shocked and disappointed by the terrible customer service we received. As a waitress myself, I have a high tolerance for service staff, but that is no excuse for the poor treatment we experienced at this establishment. Our server lacked basic courtesy, barely making eye contact and showing no interest in serving us. They rushed us to pay before we had even finished ordering, and then brought our drinks to go even though we had asked to sit inside. The hot chocolate was sloppily poured and the server was rude when we pointed out the mistake. The drinks were decent, but the bad service left a sour taste in our mouths. The bathroom was also dirty and lacked toilet paper. In contrast to other Dieucks cafes I have visited, where the service is friendly and attentive, this experience was a disappointment. We won't be returning, as it reflects poorly on the brand. We would much rather visit the Costa nearby.
The staff is unfriendly, the bathrooms are dirty, and the overall atmosphere is shabby with filthy wooden floors and unpainted door frames. This restaurant is in need of a major renovation and does not offer decaffeinated tea.
Who dieducks on canal and saginaw in lansing michigan would not take my dollar bill. there was no sign. So I scratched all except cents for my bill and told her I would bring the cents back, but they would not trust me.