Pumpkin Cafe - Cheshire East

I decided not to order at this restaurant due to the cashier's extremely rude behavior towards their colleague who was preparing coffee. It was completely unacceptable.

The staff at this restaurant were terrible and lacked empathy. I decided to dine here because the more attractive place nearby said they would be back in 5 minutes. However, after waiting 15 minutes and realizing they were not open, I decided to try this place instead. Two of the staff members seemed uninterested in taking my order and were arguing about potential strikes in the future, which was not very inspiring. Two customers ended up moving two chairs that were blocking part of the cafe, and the staff quickly rushed over, claiming there had been a flood in that area. I did not notice any damage or leaks, except for maybe one table in the corner. It seemed like they did not want to clean up those areas.

Useless. paid for a croissant and coffee but got neither because the cashier took so long and i was going to miss my train. given you are on a platform a little bit of speed would be helpful.

They have an advert in the cafe which says you can get a bacon or sausage roll with a hot drink for £2, and then they charge you almost £5. I find this incredibly deceitful and the counter staff agree with me. They told me that everyone says this, so they keep telling management, so the management ae fully aware and have chosen instead to trick the public out of their money. Very substandard roll anyway. Won't be going back out of principle.

I bought a sandwich and Americano coffee while waiting for a train in Crewe station. I sat down on a bench and went to drink from the spout on the lid of the coffee cup. Hot coffee poured all down my shirt which is now completely ruined. The lid on the cup did not fit tightly because it was oversized. I tried many times to secure it but it was impossible. Went back to the cafe, showed them my ruined shirt and asked for a replacement coffee with a tight fitting lid. The staff told me that all the cups and lids are the same and do not fit because they cannot get their regular supplies. They did not offer a refund and when I asked to see the manager I was told she was not there. The staff couldn’t care less. Selling hot coffee in cups with badly fitting, leaking lids for people to take away on moving trains is appallingly dangerous and could lead to serious accidents. I hope someone from Network Rail reads this and gets this cafe shut down. Avoid it like the plague in any railway station.