Nando's - Cherwell

I have just left nandos and I have not only devastated the service, but the quality of eating! I just waited 90 minutes for a brownie I just paid for. misses the ice! my food had arrived 20 minutes. after my partner was finished!

20 minute wait to be seated, which was ok and a nice walk around Bicester filled that gap. However after patiently waiting for 40 minutes, people that came in after us started to receive food.. When I went to ask where ours was, I was...told they had forgotten to cook it……they said they would cook it straight away. When the meals arrived, mine was ok, but my Fiancé’s food was cold. She then took it back, and a new one arrived. But guess what, it was the incorrect peri peri sauce. Did get a refund, but spoilt my birthday and won’t set food in Nando’s again.

Staff were miserable and unwelcoming. 2 adults and 2 children, we spent over £50 and would have expected a smile at least. We sat on the table near the door, looking around at the lights and window decorations, all we could see were cobwebs and...dirt; rather unappetising. The butterfly chicken was so dry it felt like it had been cooked days ago. What a waste of time and money….!

I’ve been to other Nando’s before and always like the food but I have to say that the service at the Bicester town Nando’s was brilliant. Highly recommend.

On arrival we were told there was a 45 minute wait so we went away and waited in the car and then returned when instructed to via text, on return we were ignored for around 10 minutes and left stood awkwardly in doorway despite many...staff members stood without a task. When the food came there was multiple things missing which had to be brought in 3 trips. I asked for a dish of the peri tamer sauce because I don’t like any of the spicy ones, the waiter said he would get some and then was told by someone in the kitchen that he was not allowed because it was a cooking sauce. This is understandable but actually my chicken was plain, so I just wanted the sauce that should’ve been on my wrap in the first place and he went back again and the same woman snapped at him saying that I could have perinaise instead (which I don’t like) the fact we could see and hear these conversations was really awkward and they both kept giving us evils whilst discussing my apparently crazy request. The food was not as good as normal, lots of bits of chicken breast had to be cut off as not very appetising, hardly any chicken in the wrap compared to usual, chips stone cold and very burnt garlic bread. Not asked how our food was at all (as they probably knew the answer Staff all shouting and swearing whilst customers sat eating which was completely unnecessary. We also heard the lady from the kitchen turn away customers because they were “closed” even though it was only because she was cleaning the grill because she “wanted to go home on time tonight”. Would not recommend this branch.