Dominos Pizza - Chennai

Domino's Pizza is an affordable and value for money for pizza. But her delivery system is a bit irritating. Although I like 2 km away from the store, they cannot deliver and every time I have to choose a pickup option. That's what makes me some offers they have.

This outlet does not serve any of the pizza mania range of pizzas (the low prized ones). Plus there are less than five people working here so the service is incredibly slow. It took us almost 20-30 mins to get our food even though we were the only ones there. The food was hot and quite tasty tho.

Food was good but service was slow. Very less people were servicing along with billing and cleaning by themselves. Hence the delay in service. Place is meant for delivery only I guess. Dine-in tables were less and seats can seat only about 12-15 people maximum.

The rates had increased and no combos available. Pros: The service is okay.. Cons : They dont provide any drink with any pizza . We need to buy ketchup. There us no combo exist. Overall Rating : Service 3/5 Ambiance 3/5 Taste. 3/5 Rates. 2/5

Food was good, no complaints on it. I placed order for dine in at 9-27pm and the delivery time marked was 9-44pm. In the app i have got the status as food is ready however when i checked for it they said it's automatic status but you have to wait another 5 minutes. I was ok with that however i had to wait another 15 minutes extra for the food to reach us. No apologies even Whatsoever by the team. I raised concern and got a call from representative who said next time we will take care of it. The next thing which made me give the above rating was the facilities... There is no drinking water for customers in the 2nd floor where dining happens, when a customer asked for water the response from store manager was like, please take it from 1st floor where we have one (Pathetic). An international brand outlet shouldn't fail on these basics. Kindly take my feedback in right way for improvement and do a quality check in every branch on these aspects if this brand need to sustain in the market on longer run.