Waitrose Cafe - Cheltenham

The food is okay but the service is awful. Staff weren’t aware what menu they were using and so kept taking orders that had to be cancelled. New member of staff working on the tills who admitted ja hadn’t been given any training and was unsupported. Lots of items missing off the menu….which I don’t understand as it’s based in s supermarket. One member of staff was very rude.

What a disaster the redesigned cafe is at this store. Obviously designed by aLondon bod who never had to queue for a cup of coffee. There is no flow to it, an island of cakes and then stand holding your tray in a queue to pay, the server then asks your name to put on the paper slip to pass over to the girls making the coffee. Any one who is not very nimble had a walking stick or other disability would struggle to get to the so called pay point. Then wait round the corner another queue) to get your coffee. I used to run a cafe and If it wasn’t so sad it would be laughable. The coffee when you get it is good and so was the cake. But won’t be going again to stand holding a tray just to get a coffee.

Rubbish options and v expensive. Fir veggies, scrabbled egg muffin. Not even as large as McDonald's and no cheese. Can't even have the sourdough with avocado now as it has bacon with it. £3.65 for a mocha? The whole place is chaotic and a rip off.

The food looked very nice, but unfortunately I was unable to have any of it as they were not serving hot food, not even toasties. As there was a limited selection of sandwiches available, I left. It is a shame that these very limited opening times are not displayed anywhere, yet the hot food that you cannot order is advertised and on the electronic menu despite being unavailable.

Ordered warm chicken Caesar salad . The chicken was clearly a pack of pre cooked chicken thrown in the microwave, it was hard and inedible. The croutons similar. At least they couldn’t spoil the salad . I would have complained but this was a meeting with a bereaved friend so it was not the place. Expect far better for the name and the price