Starbucks - Chattanooga

After such long hours this is truly a highlight in my day. The staff is very personable and always friendly. After many visits they have now memorized my drink order as well.

Does not open on time and they act like they don’t see you waiting

The customer service is not good here. It took almost 45 minutes to take one order. Ovisoly there was some circumstances but helping your other customers that are spending this tipe of is expected

I waited for about 15 minutes, the line was long so I understood and was patient. However, as I was in line a man walked to the front of the line and they made his order. I was shocked. I thought they were all about equality and all that. I was so upset, there were literally 15 ppl in front of this man. I WILL NEVER RETURN. It was just sickening, we are almost all healthcare workers but apparently if you are the director of security and named Phil, you just get to skip the line. Can Phil run a code? Does Phil know how to properly do CPR? But furthermore, if you are Phil do you not have the social awareness that what you’re doing is perceived as inconsiderate at best? I asked Phil and he told me this is what Starbucks told him to do. I WILL NEVER BUY ANYTHING HERE AGAIN.

Katie is the absolute best! She literally made my daughter feel better after her appointment both times we came here. She’s an amazing barista, and has the absolute best attitude. If I could give 11/10 I would. Thank you becoming a familiar face.