Krystal - Chattanooga

The Krystal on Highway 58 in Chattanooga, Tennessee used to be the best Krystal around, but ever since prices have gone up, the quality has gone down. The portions are much smaller now, which is disappointing. The manager and staff are great, but the smaller portions are unacceptable. I ordered a 3-egg breakfast combo for $6.99 and that's all I got. I was not satisfied with the portion size and will likely not be returning for breakfast. I can get a better breakfast at Waffle House for the price I paid at Krystal.

I realize it’s probably just a couple of kids working here but… if you need to find the cow, chase it down, butcher it, cook it, and THEN serve it, please let me know so I don’t sit here waiting on my order for 30 minutes.Also, why is one kid working while the other sits there and plays on his phone? Is he waiting for the ‘beef’ patties to cook themselves? An update would at least be nice.

I honestly would have given a 0 star f I could. My husband and I stopped at the Krystal on Hwy 58 around 11 am on Saturday, May 14th. All we wanted was #1 (4 Krystal’s, fries and a drink. We were acknowledged 2x but no one ever took our order. One young lady was too busy on her cell phone to take our order. The other young lady just kept telling her “I got your back “ and the guy making the burgers was too concerned as to what they were doing. I guess we just weren’t important enough to take our order. It is a shame that customer service is no longer a thing. We left, without ordering, and will never be back.

I have always loved Crystals, but during my recent visit, the service was extremely slow.

We waited a full 30 minutes to receive our order after placing it, then an additional 10 minutes after the app indicated it was ready. The drive-thru was very busy, resembling the aftermath of a boat show. However, our Krystals were hot, fresh, and made exactly to our specifications, making the wait worthwhile. We especially enjoyed the friendly and personable employee working at the window, making us eager to return.