Tim Hortons - Chatham

Worst experience from staffss they are talking very

Very, very rude service. I went through the driveway to place my order, the person, doesn 't let me finish my sentence and kept cutting me off saying, Anything else . Last thing I ordered was a bagel and wanted to request change of gloves and leave the bagel uncut. Instead he rushed it again saying my total and telling me to drive through..all of this took 1 min maybe. I told him to listen to me and not cut me off. Because he rushed me into saying NO for the question ANYTHING ELSE WHICH HE KEPT asking.When I get to the window he was rude, I kept my calm and asked him if he is recording himself he said yes and that there are ppl here. I told him to ask his manager or others who are listening to us how he is speaking and what his attitude is like right now.He says, what are you gonna do about. I will do it everytime you come I speaking to this person for the first time and is he being so rude. If the are recording the recording will be between 10:30 to 11:15 sat nov25. Others members apologized. I didnt buy my food instead i told them to feed it to him so he can relax. This young man was an international student.Last thing, I came as international student too, worked in fast food chains. I worked as a Trainer, and Supervisor for Wendy 's and Tim Hortons ... this is extremely unacceptable behavior.I 'm a grown man in late 30s hez in early 20s and for no reason hez trying to pick a fightWhen a customer comes you greet them, your tone should be polite and not rushed or rude, you don 't say ANYTHING ELSE repeatedly even before they finish or ask that 's it . you don 't push your chest out and raise your nose telling them, I WILL DO IT EVERTIME YOU COME IN making it personal do you think this is proper customer service? Are you hooligan?You ask , Would you like (to order) anything else . How you deal with ppl effects the business and shows your character.We would give a free meal if a customer frowned upon having a slightest mistake.Over here when I was leaving, unhappy, saying thank you for the service the other person hands me the ATM with total. I said give him the meal he needs to relax...she says I apologize for him and not leave...at least we made ur sandwich right...She tried, she has good moral... (thank you to her)but this not proper customer service standards...hire proper staff, train them properly...thanks

If you are retired, or don’t have a life, this is the drive through for you. It is consistently the slowest one in the city.

Service was excellent coffee and bagel was delicious ??

Ordered a sandwich and the lettuce was rotten. Called to inform them of it being bad and denied it and then told me they just didn’t notice. Offered for me to return it, which wasn’t the point of the call just wanted them to look into the freshness to prevent someone becoming sick. It was pretty rotten..