Chuck's Roadhouse Grill - Chatham

Staff were nice. Top Sirloin was good. The deserve was great, however, I was a little disappointed that it states on the menu that it had toasted almonds but it come with none. Overall a great place to eat some steak for a decent price.

My wife and I ate here on Dec 3, 2022 around 11-11:45 am. We were seated quickly, had our drinks immediately and we were served our food very quickly. My wife and I both ordered The big chuck burger and fries. At the start my burger was great about half way through i noticed what I thought to be pink meat. I figured it was the lighting as the lights are very dim. I continued to eat my burger about 2-3 bites left I looked down to see the raw burger not pink but raw. I stopped eating and told my wife, My wife had half her burger left at this point and she stopped eating after seeing how raw the inside of my burger was at this point. A man who I believe is the manager or owner came around and asked how things were, I said honestly ? and I showed him the remaining part of my burger which was raw and very under cooked. He told me that he would let his staff know. He took it to the cook, I heard the cook spout out about it and the man then returned and said at least it was prime rib burger and then turned to my wife and said you still plucking away and she said no not after seeing his burger. When you order a burger at any establishment you expect it to be cooked properly. Unless stated otherwise in the menu as I have seen at other burger restaurants. Regardless if this is a real Prime rib burger or not every burger should be cooked the exact same to the exact same internal temperature. My wife 's burger was properly cooked and had no pink at all let alone raw burger meat. For a manager to come pat me on the back and say at least it was prime rib so you wont get sick and not take my concern seriously is disgraceful for any establishment, We were not offered a discount, free meal or even a sincere apology. Questions to Chucks Roadhouse Was this burger or any other burgers in your restaurant internal temps checked before serving ? The min internal temp should be 140 for a medium burger let alone a normal typical burger should have an internal temp of at l

Overall, we had a pretty enjoyable dinner. The staff were friendly and attentive. The spinach and cheese dip was delicious. I ordered the rib and wing combo; the rib sauce was fantastic, and they generously provided plenty both on the ribs and on the side. Unfortunately, the ribs were overcooked. However, the wings were amazing — they were meaty and packed with flavor. My wife chose the chicken tacos. She would have preferred grilled chicken, as she felt they tasted more like chicken fingers. She did enjoy the sauce and loved the sweet potato fries. Overall, she was satisfied with her meal.

The service was decent, but after only finishing about a quarter of my burger, I brought it to the waitress's attention. Unfortunately, we weren't offered any compensation for our issues. Overall, it was not a good experience at all. The only reason this review is rated three stars instead of two, and why I still left a tip for our server, is because she was pleasant. In hindsight, I probably shouldn't have tipped at all.

The website features some stunning photos, but here's the reality of what the meal looks like. I ordered takeout and got the chicken tacos, along with an upgraded order of onion rings, which cost extra. Unfortunately, what I received were six soggy onion rings. There were a few other items in the order, but given the small portions for the price (including Chuck's tax), and having tipped in advance, I really don't see myself returning to this place.