Chocafellas - Chatham

This venue, in a prime high street location, appears inviting, with its comfy seating and fairly stylish décor – but DON’T BE FOOLED – looks can be deceptive! As you would expect from an American style diner, the menu is extensive, with a wide selection of meals, which both look and sound good, and were reasonably priced. But BE WARNED, what you see on the menu will bear no resemblance to what you actually receive! In fact, I would go further, ignore selecting anything, just eat the menu – it will probably taste better! I’m not sure if any of the staff are from a catering background, or are from the UK, or indeed, are from this planet. They seemed clueless. The place was empty apart from our group of five (a warning in itself) but we still had to continually remind the waiter (I use the term loosely) of what we had ordered. The simplest of tasks seemed beyond them. We even had to send our coffees back because they had forgotten one of the ingredients, namely the coffee! When the food did eventually arrive – at sporadic intervals – we had to ask for cutlery. The waiter disappeared and came back with three forks between the five of us. We, reasonably we thought, asked for knives to go with our forks. The waiter disappeared again and came back with knives. We then had to request two further sets of cutlery for the other two. Grudgingly the waiter fetched two more sets. I can see why he hadn’t bothered; two of the meals were inedible. They had chosen ‘Loaded Fries’ which consisted of mostly raw potatoes covered in melted cheese with some bits of chicken. It looked like my cat’s sick, but my cat’s sick probably tastes better! When the waiter was challenged over this, he offered to re-heat the plates. We declined his kind offer. The other food wasn’t much better , for example, the toast was virtually raw i.e bread, the maple syrup was treacle, the wrap was like cardboard, I could go on. Needless-to-say, we didn’t bother with desserts! During this time, a couple arrived and sat close to us. It wasn’t long before they were sending their food back too. We should have complained and sought to get a refund but we didn’t know where to start with what was wrong, and we doubted any of the staff would understand us anyway. In truth, we couldn’t get out of the place fast enough. If you’ve walked for ten days through the desert without food or drink and you come across this place, my advice would be to carry on walking! Tip: Avoid this place until you see a sign outside saying: ‘Under New Management’.

Ordered online and they took our money and didn’t deliver. Called over 25 times and no answer. Left voicemails and Facebook messages and completely ignored

Staff aint got a clue took ages to get order right Icecreme was frozen solid amd the chips where still frozen out of all poppa bad experience wouldn't come back

Ordered yesterday then never came apparently closed even though just eat says they were open taking orders waited till gone ten gave up rang next day apparently had issues said they were sorry been told was getting the whole order complimentary still chasing after they said 730 it’ll be delivered now still gone 8:20 still nothing WHAT A WASTE OF TIME AVOID STARVE FIRST LAST THATS FOR SURE

Ordered food off JustEat at 9:05pm, was told estimated delivery time 9:45-10pm. Checked the app at 10:15, showed that delivery would be between 10:20-10:35, not that the delivery was even out. At 10:40pm, decided to ring and the place was closed! So not only have we not had our food, we haven’t received a refund. Paid £16 for absolutely nothing. Disgusted with this and will be taking it further! The manager should be embarrassed.